A digital welcome platform in Berlin?
We asked newcomers!
Maëlle Dubois, March 2025
Maëlle Dubois, March 2025
Anyone who moves to a major city like Berlin faces many challenges. Finding housing, dealing with authorities, looking for a job – all of this can be overwhelming. Digital information offers and online services should help people find their way quickly and easily via their mobile phones. But are these services really as accessible and useful as they should be?
This is exactly where the Partizipation Digital project comes in. Together with Berlin’s Commissioner for Integration and the Berlin Welcome Center, we are developing a digital information, orientation, and referral platform under the headline „Digital Welcome Center Berlin“, which aims to address the concerns of newly arrived Berliners and make their start in Berlin as easy as possible.
To understand what experiences newly arrived Berliners have with digital services, we conducted an online survey. We wanted to know: How can the Digital Welcome Center meet the needs of newcomers? What information is needed, and which digital functions are helpful? The survey ran for one month (October 2024), and 670 (new) Berliners participated. Here, we present the most important findings of this survey.
This publication was released as part of the Partizipation Digital project.
The project is co-financed by the Asylum, Migration and Integration Fund of the European Union.